Updates from Ken - Sep 11th

Hi everyone,  

I hope you all had a great summer and are settling in for the Fall season with kids going back to school and football back on TV! Let me kick this off with a few product updates.... 

First and foremost, I wanted to apologize for the lack of Hub 2 controller and Dimmer (2477D) availability. Due to a much higher-than-expected demand, we ran out of Hub 2 and Dimmer units much sooner than we anticipated. And with long manufacturing lead times, we can react only so quickly.  We have adjusted our forecasts to align with the increased demand for our products. We expect to have Hub 2 controllers back in stock by late October (this pushed from a mid-September ETA) and Dimmers by the last week of September. Please be sure to sign up for an alert when they go back in stock by clicking the NOTIFY ME WHEN AVAILABLE button on their product pages. 

I have always promised that I will share unwelcome news along with the good, and this is one of those situations that needed to be addressed. I will say the silver-lining is that higher-than-expected-demand means that existing and new customers are recognizing Insteon as the premiere solution for home automation and control. 

Since we do not have inventory of new Hubs, but we also had to cease taking orders for Hub migrations. To counter that, we have resumed the Hub refurbishment program.

If you have a pending migration order, don’t worry, we do have enough units to cover existing orders. 

Also, if you are looking for a Dimmer, I recommend checking out our i3 Paddle as an alternative. 

On a more positive note, we do have units of the 4-scene and 1-scene Mini Remotes arriving in the next few weeks. Meanwhile, Table Top Enclosures, Dimmer (High-Wattage), and Dimmer (2-Wire) units on expected in late Fall along with additional colorways of change kits for both 8- and 6-button Keypads and Switches (2477D Dimmer and 2477S On/Off). Be sure to click the NOTIFY ME WHEN AVAILABLE links for these products once they are live on our store. 

Speaking of keypads, we are very excited to announce we have a partner who is now taking orders for laser-etching our 8- and 6-button keypads. Please visit Domotinc for more information. Thank you to everyone who has waited patiently for this service!   

A few quick notes on apps.... 

On the Director front, we are still working on I/O Module – Low Voltage Controller (I/O Linc) support. This is taking a bit longer than we expected and we will update you as soon as this is ready! 

I also regret to say that the Yonomi smart home app will be going away at the end of September.  You can read more here. 

For those of you that use the Insteon skill with Amazon Alexa, we’ve released an update to our skill that now proactively pushes changes in real-time so that you no longer must tell Alexa to make a discovery after you add, edit, or remove devices and scenes.  

Thanks, and have a great week!  

Ken  
CEO, Insteon Technologies  

Feedback Form Link: https://www.insteon.com/general-feedback  

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