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If you already have an Insteon Connected Home account, enter the email used to log into your Insteon mobile app prior to adding this item to your cart. If you are unsure which email is associated, follow these steps to find your Insteon Connected Home account email.
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If you are unable to log into the app, contact us at support@insteon.com and include a photo of the bottom of your Hub. We will then provide you with the email associated with that Hub.
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No, you can manually link devices, create scenes, virtual 3-way circuits, custom ramp rates, and custom on-levels - learn more about manually programming Insteon devices without a central controller. However, to take advantage of the Director app to onboard/delete devices, update device settings, intuitively set scenes and schedules, get push and email notifications, and use voice control via Alexa and Google Assistant, a Hub and Connected Home Access are required.
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Allow up to 30 minutes for the access to take effect after successfully completing your order. However, if you do not provide the correct Insteon Connected Home account email, your access will not properly be applied and may take 1-2 business days to resolve.
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You should have received an email with your coupon code for one year of Connected Home Access at no charge. If you have not already downloaded the Director app and created an account, please do so now before continuing so you can receive your code via email.
Please enter the code at checkout to receive one-year of Hub access at no charge. If you choose to purchase a 1-year access, your access will renew at the current 1-year rate after one year. If you choose a 2-year access, you will be getting the first year at no charge and will only be paying for the second year at checkout. After two years, your access will renew at the current 2-year rate.
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The checkout on Insteon.com is not associated with your Connected Home account. You will need to create a separate shopping account during checkout to complete the purchase. It's ok to use a different email just so long as you've entered your Connected Home account email when prompted immediately after adding Access to your cart.
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If you have one account with multiple Hubs, for now, purchase a single Connected Home Access. If you have multiple accounts (one for each Hub), you’ll need to purchase Access for each account. To do this, enter the email address for the first account and Add to Cart. Return to the subscription page and enter the email address for the second account and Add to Cart. Repeat for any subsequent accounts.
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The short answer is no. We recommend a power cycle (unplug the Hub from power, wait 30 seconds, plug it back in and wait up to five minutes). If the light on the front of the Hub turns green you should be good to go. If it continues to stay red, double check that the network cable is properly connected to the Hub and to your router. For more details on troubleshooting, visit our Hub connection diagnostics page.
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You will need to go into the app, delete the house and then perform a factory reset on each of your Insteon devices before re-adding the Hub and then adding your devices back. To learn more about resetting devices, visit the factory reset page
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