How to Delete your Hub Account
You can delete your Insteon Hub account at any time. Please note that when you delete your account you will no longer be able to use your Insteon app to control your Insteon devices and scenes. If you want to setup a new Insteon Hub account using the same Insteon Hub, you will need to factory reset your Hub and connected devices (switches, sensors, etc.) for proper operation.
How Sensors are Monitored in the Director app
Sensor No Response - Troubleshooting Sensor Communication Issues
Missing Hub Account Access or Unable to Log In
What to expect if you don't purchase a subscription for your Insteon Hub account
Factory Resetting Insteon Devices
Upgrading from Hub 1 (2242-222) to a Hub 2 (2245-222)
Deleting your Insteon Account
Identify your Insteon Hub Version
Sensor Shows Unknown Status
A sensor or other battery-powered device will show a yellow status circle and report "Unknown" if the Insteon Hub is unable to ascertain a sensor's status.
- If your sensor was recently added to the Insteon App, tap the sensor's set button. This should update the status in the Insteon Hub and the app should begin tracking the status of the sensor.
- If your sensor has been added to the Insteon App for a while and has only recently begun showing Unknown, it is possible that the Sensor's battery is low and needs to be replaced.
A wall-powered device may also show Unknown status. Ensure that the device is still connected to power and shows a red, green or white status LED. If not, check the power to the device. If power is normal, contact Insteon Support for additional troubleshooting or consult the product's Owner's Manual.
Supported Insteon Devices with the Insteon for Hub App
This chart shows supported Insteon devices on iOS, Android, Windows and Windows Phone. The information in this chart is applicable for Insteon Hub (2242-222) and Insteon Hub (2245-222) with the Insteon for Hub app.
For a list of supported devices for the HomeKit-enabled Insteon Hub (2243-222) and Insteon+ app, see this article instead.
If you need help identifying your version of Insteon Hub, see this article.
| iOS | Android | Windows | Windows Phone | |
| Dimmer Module |  |
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| On/Off Module | |
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| Outdoor On/Off Module | |
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|
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| LED Bulb | |
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|
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| LED Bulb for Recessed Lights | |
|
|
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| Dimmer Switch | |
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| Dimmer Switch (1000W) | |
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|
| Dimmer Switch (2-Wire) | |
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| On/Off Switch | |
|
|
|
| Dimmer Keypad (6-Button) | |
|
Load Only | Load Only |
| Dimmer Keypad (8-Button) | |
|
Load Only | Load Only |
| On/Off Keypad (6-Button) | |
|
Load Only | Load Only |
| On/Off Keypad (8-Button) | |
|
Load Only | Load Only |
| Dimmer Outlet | |
|
|
|
| On/Off Outlet (2007) | |
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| On/Off Outlet (2014) | |
|
Upper Outlet Only | Upper Outlet Only |
| Wired Thermostat | |
|
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| Wireless Thermostat | - | - | - | - |
| Thermostat Adapter | |
|
|
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| Mini Remote (Wireless Switch) | |
- | - | - |
| Mini Remote (4-Scene) | |
- | - | - |
| Mini Remote (8-Scene) | |
- | - | - |
| WiFi Camera | |
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| HD WiFi Camera | |
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- | - |
| Outdoor WiFi camera | |
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| HD Outdoor WiFi Camera | |
|
- | - |
| Open/Close Sensor | |
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| Hidden Door Sensor | |
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| Motion Sensor | |
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| Leak Sensor | |
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| Smoke Bridge | |
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| IO Module | |
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| Ceiling Fan Controller | |
|
Light Only | Light Only |
| Dimmer Micro Module | |
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| On/Off Micro Module | |
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| Open/Close Micro Module | |
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| Ballast Dimmer | |
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| Dimmer In-Line Module | |
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| On/Off In-Line Module | |
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| 220V Load Controller | |
|
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| Dimmer DIN Rail Module | |
|
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| On/Off DIN Rail Module | |
|
|
|
| MorningLinc / MiLock Controller | |
|
- | - |
| IRLinc Transmitter | - | - | - | - |
| IRLinc Receiver | - | - | - | - |
| SeriaLinc | - | - | - | - |
| Range Extender | |
|
|
|
| Energy Display | - | - | - | - |
| iMeter Solo | - | - | - | - |
| SynchroLinc | - | - | - | - |
| X10 | Hub (2012) Only | Hub (2012) Only | - | - |
