If you see an alert message “Missing Hub Account Access” notification in the Insteon Director app, or you are unable to log into your account (and you are certain you’ve got the correct credentials) it means we have not detected a subscription associated with your Insteon Hub. Read from the options below to find out next steps.
I have not yet purchased a subscription. How do I do that?
Simply visit our store and choose a 1 or 2 year access plan: https://shop.insteon.com/products/hub-account-access
Note: you’ll be asked to provide the email address associated with your Insteon Hub account before adding the access plan to your cart.
Once you’ve finished your purchase, allow up to 30 minutes before returning to the app. If the alert message is still showing, tap “Retry Access” or continue reading below...
I already purchased a subscription. What now?
If you’ve already purchased an access plan and waited up to 30 minutes yet continue to see the missing access message, review the following:
Try tapping “Retry Access”
If we are unable locate an Insteon Hub associated with the email you provided you will be sent an email letting you know. Follow the instructions to resolve. Please allow up to 2 business days to resolve.
If there was any other issue processing your order you should see an email from us with instructions to resolve. Depending on the issue, it may take up to 2 business days to resolve.
If you haven’t received an email from us about the above, please email us at orders@insteon.com.