Cannot Find or Install the Insteon for Hub App

If you have purchased a new phone or tablet and are unable to find or install the Insteon for Hub app, we will help shed some light on why and provide some options to regain access to your Insteon devices from your new phone or tablet.

Quick Summary

Insteon for Hub (IFH) app has been replaced with Insteon Director. IFH was discontinued many years ago and has since fallen out of compliance. Therefore, it has become unavailable for some newer devices through Google Play Store.

If you are using the Hub 2 (2245-xxx), you can use the newer Insteon Director app. You can learn more about the app as well as view a list of supported devices here: https://www.insteon.com/director-details.

If you run the Hub 1 (2242-xxx), we can migrate your supported devices to a Hub 2 and you can use Insteon Director app.

Alternatively, if you need a quick solution, you can try sideloading via this Insteon for Hub APK file. Instructions can be found below.

Sideloading APK file instructions

Here are the steps to sideload an Android APK file onto your Android mobile device:

1. Prepare Your Android Device:

·Unlock your Android device and ensure that it allows installations from unknown sources. (Some mobile devices refer to this as installing unknown apps.) This setting is usually found in "Settings" > "Security" or "Privacy." Enable the option that allows installations from unknown sources. The following instructions are for downloading and installing using the Chrome browser, so the permission to install unknown apps needs to be granted to Chrome.

2. Download the APK File:

· On your mobile device, download this Insteon for Hub APK file. Note: the URL is case-sensitive: https://cache.insteon.com/downloads/InsteonForHub_1.9.8.apk

3. Install the APK File:

· Once the download completes, tap “Open” and then “Install” to start the installation process.

4. Complete the Installation:

· Wait for the installation to be completed. Once finished, you should see the app icon in your app drawer or on your home screen, depending on your device's settings.

5. Adjust Security Settings (Optional):

· After sideloading the APK, you may want to go back to your device settings and disable the option to install apps from unknown sources for security reasons. This helps prevent accidental installations of potentially harmful apps.

Keep in mind that Insteon for Hub app may not be compatible with recent Android versions and might not install or function properly; there are unknown numbers of issues that may negatively impact both performance and device management. If you need further assistance with upgrading, please contact support@insteon.com. Be sure to include details about which Hub you own, and the email associated with it.

Geeky Details

The Insteon for Hub (IFH) app was discontinued in 2017 by Smartlabs, the previous owners of Insteon, and then shortly after launched its successor, Insteon for Lighting. However, at the time of its release, it did not support all the same devices that IFH supported. Smartlabs had decided to support only the most popular products, which at the time were wall switches and keypads, as well as plug controllers. In 2022, a new group of avid Insteon users took over the company. Shortly after, they began to work on adding support for more than just those select lighting products. The app was renamed Insteon Director and since then, Insteon Director supports a wide range of device types and has had hundreds of new features and improvements. Learn more about the Insteon Director app.

Garage Door Status settings for Hub (iOS)

Please see the pictures below for the general settings for the Garage Door Status kit on your Apple iOS device:

Do not forget to tap on "Done" at the top right of the screen to save your settings.

Removing a House from your Hub App (iOS)

Removing a second house from your Insteon for Hub Application (iOS)
 
Description Multiple Hubs have been added to the same account but now one needs to be removed.

Solution: If you are still able to login to your Insteon for Hub account follow the steps below to remove the unwanted Hub. If you no longer have access to the account you will need to contact Insteon support so that they can delete the entire account.

Step 1: On your iOS device, login to your Insteon for Hub application

Step 2: Navigate to the "Settings" page.

Step 3: Tap on "House Management"

Step 4: Make sure that you are logged into the Hub you are keeping.

Step 5:  On the Hub that you wish to remove, swipe from right to left to reveal a red "Delete" button. Tap on the "Delete" button to remove the Hub.

Incorrect Account User Name or Password during Hub Setup

You may occasionally encounter an alert informing you that your account user name or password is incorrect during initial Insteon Hub setup. There are several reasons why this might occur.

• The user name or password was mistyped.
• The user name or password has been changed since the last login with the Insteon app.
• Your account entry in Insteon's database may be damaged and need to be recreated.

Resolution

If you encounter this message while attempting to add an Insteon Hub for the first time, please contact Insteon support and reference this article.

If you encounter this message while attempting to add a second Insteon Hub, try signing out of the Insteon app and then begin the add process again. If you still encounter this message, please contact Insteon support and reference this article.

Connect to Wi-Fi and Scan the QR Code Again

When setting up an Insteon Hub (2014) for the first time, you may encounter an alert informing you to connect to your home's WiFi network and scan the QR code again. This alert will appear for Insteon Hubs with firmware versions 1005 and prior.

Step 1

Tap the Home button on your iPhone, iPad or iPod touch and navigate to settings.

View fullsize

Step 2

Tap WiFI

View fullsize

Step 3

Ensure WiFi is on and tap your home's WiFi network.

If you have more than one WiFi router, it is important to join the WiFi network created by the router into which your Insteon Hub is connected. Learn more about identifying your home's WiFi router.

View fullsize

Step 4

Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app.

View fullsize

Unable to establish a connection with your Insteon Hub

When signing into the Insteon app, you may occasionally encounter an alert informing you that the app was unable to establish a connection to the Insteon Hub. There are several reasons why this may occur.

• Your home's internet connection is offline

• Your home's internet router or modem is not functioning properly

• Insteon Hub may have become unplugged from ethernet or power

Basic Troubleshooting

1. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your Hub shows a solid red status LED, your Hub is unable to connect to the internet.

2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.

3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.

4. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.

5. Try restarting your router and cable or DSL modem.

6. If your hub is connected to your network via a network switch, try power cycling the network switch.

If none of the above steps resolved your issue, follow the steps outlined in this article to perform a network reset.

If you are still unable to connect to your Insteon Hub after following the above steps, contact Insteon Support and reference this article.