You may occasionally encounter an alert informing you that your account user name or password is incorrect during initial Insteon Hub setup. There are several reasons why this might occur.
- The user name or password was mistyped.
- The user name or password has been changed since the last login with the Insteon app.
- Your account entry in Insteon's database may be damaged and need to be recreated.
Resolution
If you encounter this message while attempting to add an Insteon Hub for the first time, please contact Insteon support and reference this article.
If you encounter this message while attempting to add a second Insteon Hub, try signing out of the Insteon app and then begin the add process again. If you still encounter this message, please contact Insteon support and reference this article.