Something Went Wrong While Configuring Your Insteon Hub

 If you are attempting to add an Insteon Hub and receive an error stating “Something Went Wrong” or “Something’s Wrong” it is most likely because the Hub already registered with an Insteon Account. This could happen for a couple of reasons:

• Your Hub is not connected to your router with an Ethernet cable or not powered on.

• You purchased the Hub from somewhere other than Smarthome.com or received it as a second-hand device from a friend or family member

• You have previously configured the Hub with an Insteon account and don’t have a record of your login information

Note: before continuing with the steps below, if you purchased the Hub to replace one that is no longer working AND you have Insteon devices already set up in your home, you may be entitled to a free warranty replacement. Learn more.

Confirm Account Already Associated with Insteon Hub

• Make sure the Hub is connected directly to your router with an Ethernet cable and also plugged into power.

• Confirm that the LED indicator located in the front of the Hub is on

• Open up a web browser on a device that is connected to your network and visit the following page: https://connect.insteon.com/getinfo.asp

• You should see an image on the page that looks similar to this:

• If the Insteon Hub that you are trying to configure already has an account on it, it will show up with the “Configured Connect Account” as TRUE. If there is no account on the Hub it will display as FALSE.

• In order to clear the account from the Hub, please send an email to support@insteon.com and include the following information

• Your name

• Your phone number

• A request to delete the account associated with the Hub

• Attach a photo of the bottom label of your Hub so that the Insteon ID is clearly visible

After we receive the email a member of our support team will be in touch within two business days to assist. Thank you for your patience.

Garage Door Status settings for Hub (iOS)

Please see the pictures below for the general settings for the Garage Door Status kit on your Apple iOS device:

Do not forget to tap on "Done" at the top right of the screen to save your settings.

Removing a House from your Hub App (iOS)

Removing a second house from your Insteon for Hub Application (iOS)
 
Description Multiple Hubs have been added to the same account but now one needs to be removed.

Solution: If you are still able to login to your Insteon for Hub account follow the steps below to remove the unwanted Hub. If you no longer have access to the account you will need to contact Insteon support so that they can delete the entire account.

Step 1: On your iOS device, login to your Insteon for Hub application

Step 2: Navigate to the "Settings" page.

Step 3: Tap on "House Management"

Step 4: Make sure that you are logged into the Hub you are keeping.

Step 5:  On the Hub that you wish to remove, swipe from right to left to reveal a red "Delete" button. Tap on the "Delete" button to remove the Hub.

Insteon Hub Not Found During Initial Setup

Notice: If you are receiving the following HSC-1-0 error message when attempting to add the hub, cancel out of setup, force-close the app and restart. Then attempt to log back in and add hub again. We are working on a fix to resolve this issue. Thank you for your patience. 

When initially setting up your Insteon Hub, you may encounter an alert informing you that the app was unable to establish a connection to the Insteon Hub. There are several reasons why this may occur.

• Your home's internet connection is offline

• Your home's internet router or modem is not functioning properly

• Insteon Hub may have become unplugged from ethernet or power

Basic Troubleshooting

1. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your Hub shows a solid red status LED, your Hub is unable to connect to the internet.

2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.

3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.

4. With Insteon Hub (2012), ensure that your smartphone or tablet is connected to the same WiFi network as your Insteon Hub.

5. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.

6. Try restarting your router and cable or DSL modem.

If none of the above steps resolved your issue, follow the steps outlined in this article to perform a network reset.

Setting Up Insteon Hub (2012)

• To setup and configure Insteon Hub (2012), connect your Insteon Hub to your router using the provided ethernet cable and power using the provided power cable.

• You must be connected to the same WiFi network as your Insteon Hub.

  • If you have more than one WiFi router in your home, connect your Insteon Hub to the WiFi Router broadcasting the WiFi network that you regularly use.

  • If you are unsure which router broadcasts the WiFi network that you regularly use, try the following:

    • Unplug all of your routers from power

    • One at a time, connect a router to power and wait about 60 seconds

    • Check to see if your WiFi network is available from your device's settings

    • If nothing appears, unplug the just-connected router and try the next router

• Download and install the Insteon app from your device's app store.

• Create an account.

• When asked to scan the label on the bottom of your Hub, tap Help.

• Tap My Hub Doesn't Have a QR Code.

• The Insteon App should find your Hub and complete setup.

• After setup is complete, you may need to connect your Insteon Hub to a different router to configure port forwarding if you would like to control and monitor your home when you are away.

Setting Up Insteon Hub (2014)

To setup and configure Insteon Hub (2014), connect your Insteon Hub to your router using the provided ethernet cable and power using the provided power cable.

• After about 30 seconds, you should hear a single beep and the status LED will glow solid green. If the status LED turns red, your Hub is not connected to the internet.

• Download and install the Insteon app from your device's app store.

• Create an account.

• When asked to scan the label on the bottom of your Hub, align the QR Code displayed on screen with the QR Code printed on the bottom of the Hub. The Insteon app should find your Hub and complete setup.

Identify your home's WiFi Router and Cable or DSL Modem

Generally, a home network will consist of a cable or DSL modem and a WiFi router. Many homes have a combination modem and router provided by your Internet Service Provider. It is also possible that you may have additional routers which unintentionally complicate your home network (a combination modem/router provided by your Internet Service Provider and an Apple Time Capsule, for example).

If you know which device is functioning as your home's router, connect your Insteon Hub to this device.

• For Insteon Hub (2012), this router needs to be configured for port forwarding to take advantage of remote access.

• For Insteon Hub (2014), no port forwarding needs to be configured.

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Identify your home's WiFi Router

If you are unsure which device is which on your home network, follow the steps below.

• Trace the telephone or cable wire from the wall plate to the first device in the chain.
   

• If this device has visible antennas or multiple ethernet ports, you likely have a combination modem and router. Ensure that your Insteon Hub is connected to this device.
   

• If this device has only a single cable/DSL connection, single ethernet port or USB port, you likely have a separate modem and router.

  • Trace the ethernet cable from this device to the next device in the chain. If it connects to a device with visible antennas or multiple ethernet ports, this is likely your home's router. Ensure that your Insteon Hub is connected to this device.
     

• If there are multiple devices connected together with antennas and multiple ethernet ports, you most likely have multiple routers in your home. Insteon Hub should be connected to the first router after your cable or DSL modem.

If you are still unsure which device is which on your home network, contact Insteon Support or your Internet Service Provider.

Identifying your Devices by ports

Use the images below to help identify your networking devices by their rear ports. Use these images only as guidelines as no two modems or routers are alike.

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DSL Modem

A "modem-only" DSL Modem usually has one port for your DSL telephone wire, one ethernet port and one power connector.

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Cable Modem

A "modem-only" Cable Modem usually has one threaded F-connector for your cable connection, one ethernet port and one power connector.

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WiFi Router

A "router-only" WiFi Router usually has one WAN ethernet port for connecting to a modem and four or more ethernet ports for hard-wired computers and devices. Many WiFi Routers also have visible antennas.

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Combination Modem and Router

A combination modem and router usually has a threaded F-connector or telephone port for your DSL or cable connection, multiple ethernet ports for hard-wired computers and devices and possibly additional ports for wired telephone service or television distribution.