When initially setting up your Insteon Wi-Fi Camera, you may encounter a message informing you that the app was unable to locate any cameras on your network. There are several reasons why this may occur.
Your Insteon Wi-Fi Camera is not connected to power
Your Insteon Wi-Fi Camera is not connected to your router with an ethernet cable
Your home's internet router or modem is not functioning properly
If you see a list already-configured cameras, ensure that you are connected to the correct Wi-Fi network. The Insteon app will display any Insteon cameras found on the connected Wi-Fi network, even if those cameras are already configured.
Basic Troubleshooting
Ensure that your Insteon Wi-Fi Camera is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your the LEDs above the ethernet port on the rear of the camera are not illuminated, your Wi-Fi Camera is not connected to a functioning ethernet port on your router. Indoor Insteon Wi-Fi Cameras should initiate a motor test about 10 to 30 seconds after connecting to power.
Try restarting your Insteon Wi-Fi Camera by unplugging its power cord. Wait about 30 seconds and then reconnect your camera to power.
Ensure that your smartphone or tablet is connected to the same Wi-Fi network as your Insteon Wi-Fi Camera.
Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
Check that your Wi-Fi router is working by attempting to browse to a website using another device or computer in your home.
Try restarting your router and cable or DSL modem.
If none of the above steps resolved your issue, follow the steps outlined in this article to perform a factory reset.