Hub Access Subscription Cancellation Survey

June 26, 2024

Isaac Sanz

If you don't mind, we'd appreciate a quick response about your decision to not continue with your Insteon Hub account access subscription.

Please select which reason applies to why you no longer are renewing your Hub Access subscription:

I no longer see value/have no interest in using the Insteon mobile app or voice assistant services to interact with my Hub and Insteon devices

I have my network setup as I want and do not see the value in having Hub access when I can manually link and create scenes, as needed

I use a third-party controller for my Insteon devices

I moved away from Insteon to another product/technology

I am experiencing too many technical issues with my Insteon system

I am unhappy with the level of customer service and support

I thought I have an active subscription. Please help me resolve (be sure to enter your email below so that we may reach out to you)

Other - use form below to let us know

Is there anything else you'd like to tell us?

For any follow-up questions or to assist in resolving subscription issues.