Wi-Fi

Insteon Camera - invalid params

Symptoms

The Insteon Camera is generating the following error anytime you attempt to save any changes:

invalid params

Causes

The error is cause by invalid characters in the Username or Password of the camera
! @ # $ % ^ & * ( ) - +

Resolution

You will need to factory reset the camera and begin setup from the beginning.  You are not able to change the username or password in the camera, as the existing login information is invalid.
 

Indoor Camera Factory Rest Steps:

Step 1: On the bottom of the camera locate the hole in the bottom of the camera marked RESET.

Step 2: Using a paperclip or similar object to press an hold the RESET button for 30 seconds. 

Step 3: The camera will start to pan and tilt within 30 seconds of the reset.

Step 4 Wait 90 seconds before beginning again.

 

Outdoor Camera Factory Reset Steps:

Step 1: On the cable bundle, locate the reset button

Step 2: Press and hold the reset button for 30 seconds then let go.

Step 4: Wait 90 seconds before beginning again.

Something Went Wrong While Configuring the Camera User Name

 
 
camera-user-name.png
 

When configuring an Insteon Wi-Fi Camera, you may occasionally encounter a message informing you that something went wrong while configuring the camera user name. There are several reasons why this may occur.

  • The user name was shorter than 1 character or longer than 12 characters
  • The user name included characters other than numbers and letters
  • The user name included spaces

The Insteon app should properly restrict entry of user names such that they do not contain any unsupported or invalid characters. If you are unable to resolve the user name adhering to the restrictions above, you can tap Use Admin to use the default camera user name "admin" and complete setup. After setup is complete, you can change the user name from Edit Camera.

 

Changing the Camera User Name from Edit Camera

Step 1

From Edit Camera, scroll down to Network Settings and tap Username.

tap-username.png

Step 2

Replace admin with your desired camera user name. Ensure your user name meets the following criteria:

  • Between 1 and 12 characters long
  • Letters and numbers only
  • No spaces
  • Case sensitive
dannycam.png

Step 3

Tap Done

The Insteon app will update your camera's user name and attempt to reconnect.

tap-done.png
 

Basic Troubleshooting

If, after changing your camera's user name, the Insteon app is unable to connect to your camera, attempt setup of your camera again.

  • Navigate to Edit Camera, scroll to the bottom and tap Delete Camera.
  • Add a Device and choose Camera
  • In the list of cameras, your camera should appear as already configured.
  • Enter the new user name chosen in step 2 above. If you receive an error informing you that the user name or password is incorrect, try using the user name "admin" as it's possible the camera user name was not updated.
  • If you are still unable to connect to your camera, follow the steps in this article to factory reset your camera and start again.
 
 

Connect to Wi-Fi and Scan the QR Code Again

 
 
alertui.png
 

When setting up an Insteon Hub (2014) for the first time, you may encounter an alert informing you to connect to your home's WiFi network and scan the QR code again. This alert will appear for Insteon Hubs with firmware versions 1005 and prior.

 

Step 1

Tap the Home button on your iPhone, iPad or iPod touch and navigate to settings.

Step 2

Tap WiFI

Step 3

Ensure WiFi is on and tap your home's WiFi network.

If you have more than one WiFi router, it is important to join the WiFi network created by the router into which your Insteon Hub is connected. Learn more about identifying your home's WiFi router.

Step 4

Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app.

 
 

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