Basic Troubleshooting

Identify Insteon Hub IP Address and Port

Use the information in this article to identify the IP Address and Port for Insteon Hub. This information may be required for certain troubleshooting steps but will never be needed for normal operation of your Insteon Hub.

 

Use Insteon Connect

  1. Open an internet browser on the same network to which your Insteon Hub is connected and visit connect.insteon.com/getinfo.asp
  2. All Insteon Hubs on your network that have successfully connected to Insteon Servers within the past 24 hours will appear.
  3. The IP Address and currently active port will be listed in large text at the top of the block.
  4. In the example below:

    IP Address: http://10.0.1.10
    Port Number: 25105
 
 
 

Multiple Insteon Hubs

  1. If you have more than one Insteon Hub on your network, you can confirm the correct IP Address and Port using the Insteon ID label on the bottom of Insteon Hub.
  2. Match the Insteon ID on the Insteon ID Label to the Insteon ID presented in the different Insteon Hub blocks.
 

Connect to Wi-Fi and Scan the QR Code Again

 
 
alertui.png
 

When setting up an Insteon Hub (2014) for the first time, you may encounter an alert informing you to connect to your home's WiFi network and scan the QR code again. This alert will appear for Insteon Hubs with firmware versions 1005 and prior.

 

Step 1

Tap the Home button on your iPhone, iPad or iPod touch and navigate to settings.

Step 2

Tap WiFI

Step 3

Ensure WiFi is on and tap your home's WiFi network.

If you have more than one WiFi router, it is important to join the WiFi network created by the router into which your Insteon Hub is connected. Learn more about identifying your home's WiFi router.

Step 4

Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app.

 
 

Insteon+ Frequently Asked Questions (FAQ)

 

What is a HomeKit Bridge?

A HomeKit bridge is a device that connects devices that are otherwise not HomeKit-compatible with HomeKit. Insteon Hub Pro is a HomeKit bridge that enables Insteon switches, outlets, plug-in devices and more to work with HomeKit.

What is a HomeKit Accessory?

A HomeKit Accessory is a device like a switch, outlet or plug-in device that can is natively HomeKit-enabled and can talk to HomeKit-enabled apps without a bridge.

What is a Scene?

A Scene is a predetermined setting of a group of devices. Scenes let you quickly adjust multiple devices in your home with a single button. Learn more about creating a Scene.

What is a Room?

Rooms help you group devices based on their location within your home. Rooms also help Siri understand how to respond to commands like "turn off the Kitchen."

What is a Zone?

Zones help you group rooms in your home. Zones help Siri understand how to respond to commands like "turn on the downstairs lights."

What is a Guest Account?

A Guest Account is a way for you to grant limited access to family members or guests staying at your Home. Guests can control devices and scenes but they are unable to make changes to your home.

How do I log out of my Insteon+ Application?

You can sign out of Insteon+ from Insteon+ settings. Navigate to settings by tapping the back arrow until you see homes. Tap the Settings button in the upper left corner and then scroll down and tap Sign Out.

How do I set up my HomeKit for access when I am not at not at home?

Monitoring and controlling your home with Insteon+ and Insteon Hub Pro HomeKit requires an Apple TV (3rd generation or later) with Apple TV software 7.0 or later.

Can I use other manufacturers HomeKit products with Insteon+?

While Insteon+ is capable of controlling other manufacturers' HomeKit-enabled products, product functionality may vary due to various device types. At the moment, the only other HomeKit-enabled device is the Lutron Smart Bridge with HomeKit Technology. Insteon+ can recognize this device as well as the in-wall dimmer and plug-in dimmer. To use the Lutron Smart Bridge with Insteon+, you must first enable Siri from within the Lutron app.

How many devices can be added to Insteon+?

HomeKit currently imposes a limitation of 100 devices.

Where can I find a list of supported Insteon accessories for Insteon Hub Pro?

Insteon+ and Insteon Hub Pro support most of the Insteon devices availble today.

Will previous versions of the Insteon Hub work with HomeKit?

Only the Insteon Hub Pro (2243-222) is compatible with the HomeKit framework. Older versions of Insteon Hub will not be compatible with HomeKit.

Can I use Siri with Insteon Hub Pro?

Yes, Insteon Hub Pro works with Siri.

If the Hub Pro goes offline, can I still use Siri to control devices and scenes?

Siri requires a functioning Insteon Hub Pro to control your devices and scenes. If your Insteon Hub Pro becomes unavailable, Siri will be unable to control devices.

Where can I learn more about Insteon Hub Pro and Insteon+?

Extensive support is available on insteon.com. To learn about features of Insteon Hub Pro and Insteon+, visit this page.

Adding a Device is Unsuccessful

While using Insteon+, you may encounter a situation where you are unable to add new devices. There are several reasons why this might occur.

  • Your new Insteon device is too far from another Insteon device to reliably receive an Insteon signal

  • Your new Insteon device exited linking mode unexpectedly

  • Multiple Insteon devices were placed in linking mode simultaneously

  • More than four minutes have elapsed since Searching for Devices began

 
 

If you are unable to add a new Insteon device, try the troubleshooting steps below.

add-failed.png
 
 

Basic Troubleshooting

  1. Try restarting the Add process by tapping cancel. Wait about 30 seconds and then attempt to add your new Insteon device again.

  2. If you are adding a plug-in device or sensor, try repositioning it or move it closer to Hub Pro.

  3. Try adding using the Insteon ID by tapping the Add by Insteon ID button. Learn more about locating your device's Insteon ID.

  4. If you are adding an Insteon sensor, try putting the sensor into linking mode before Searching for Devices from Insteon+. To do this, press and hold the set button on your new Insteon sensor until its LED begins blinking. Now tap Add a Device from the Configure your Home sheet.

  5. If more than four minutes elapses from the time you tap Add a Device and when you press your new Insteon device's set button, you will have to restart the process. Make sure you are able to tap the new Insteon device's set button within four minutes of tapping Add a Device. If not, try adding using your new device's Insteon ID.

Sign up for the latest and greatest news from Insteon.